TCS launches five point plan for effective e-Governance in India

New Delhi, June 9, 2008: In a White Paper released today, Tata Consultancy Services, the leading IT services, business solutions and outsourcing firm, has identified opportunities for improvement in e-Governance in India and provided recommendations to help the Indian government drive forward a program for comprehensive and effective e-Governance in the country.

The White Paper is an attempt by TCS to use its experience in e-Governance projects to define a road-map for India and highlight current impediments like a silo-based approach that is limiting the benefits of technology use.

The paper also highlights India’s low position in global e-Governance rankings, and the need to catalyse policy decisions to improve e-Governance in India. India’s per capita public sector IT spend is $1.29, compared to $199 in New Zealand and $153 in Singapore, for instance.

On the back of the findings, TCS has come up with a five point plan towards building an ideal e-Governance framework in India:

1. A nationwide mandate to allocate a fixed percentage (~3%) of the annual budget for e-Governance projects

2. The need to adopt an integrated and holistic approach focused on services

3. National level oversight of any e-Governance programme and thereby move from individualized e-Governance to institutionalized e-Governance

4. A Fixed Tenure concept where key government executives are appointed for the entire term of any e-Governance initiative

5. A government standing committee to oversee national eGovernance programs

S. Ramadorai , CEO and MD said: “If implemented properly, e-Governance can be an asset for the un-served and under-served areas in India and drive new efficiency gains nationwide. While Indian IT is the envy of the world and is associated with some of the most advanced and complex IT projects globally, India has not fully leveraged its potential of IT and the expertise of Indian IT industry.”

Mr Ramadorai added: “According to the WEF Global Information Technology Report, India ranks 44 out of 122 countries analysed and ahead of us are countries like Barbados, Latvia, Tunisia, Thailand and the Slovak Republic. Therefore,
there is tremendous potential for e-Governance to benefit citizens exponentially and maximize return on government investments.

“TCS has created a successful track record by implementing mission-mode e-Governance projects like the landmark MCA 21 programme. It is due to the digitization and total electronic filing system in MCA 21 that the Ministry of Corporate Affairs has been able to handle such increase in volumes of registration of new companies as well as filing of annual returns seamlessly in the last two years, said Tanmoy Chakrabarty, Vice President and Head, Global Government Industry Solutions Unit.”

The newly constituted Government business unit in TCS will focus on city, state and national programmes to help governments become more efficient, drive down costs and increase transparency.

TCS, the largest Indian public sector service provider, according to leading technology analyst firms, is redefining Indian e-Governance by helping government departments to think about IT in terms of outcomes rather than technology as an input. TCS also recommends that projects are executed as PPPs (public-private-partnerships) as well as competitively bidding for all projects and the use of build-own-operate transfer models for e-Governance projects.

In the White Paper, TCS cites landmark Indian e-Governance projects including:

Project Akshaya: A technology dissemination project in Kerala providing IT access to the entire state by setting up IT centres within 2-3 kilometres of every household.

APOnline: The digital gateway providing multiple services for citizens in Andhra Pradesh, anytime anywhere. The self-sustaining delivery model has generated employment for over 2,000 people, with over 1,300 kiosks in operation. Benefits include greater transparency, convenience, accountability, lower costs and responsiveness. It has also delivered an improved image for the government with major cost savings.

e-Choupal: Information centres with connectivity linking farmers to global markets. This initiative is one of the largest IT based programmes in rural India and has transformed Indian farmers into progressive knowledge-seeking net-citizens.

TCS receives highest overall customer reference scores

Tata Consultancy Services (TCS), (BSE: 523540, NSE: TCS), a leading IT services, consulting and business solutions firm, today announced that Forrester, an independent research firm, cited TCS as a Leader in its March 11, 2011 report titled “The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011”.

Forrester reviewed nineteen service providers across 36 criteria. The criteria were clustered into three categories of current offering, strategy and market presence. TCS was positioned in the Leader wave for global IT infrastructure outsourcing.

TCS received the overall highest customer reference scores out of all the vendors in the analysis. According to the research firm, “TCS has solid global distribution of clients, along with solid marks for complementary consulting capabilities as well as solid ecosystem participation. TCS also has a very solid strategy for IT infrastructure management including a particularly strong vision for planned enhancements.”

“We are glad to be recognized as a leader in this report,” said PR Krishnan, Vice President and Global Head, TCS Infrastructure Services. “TCS’ Infrastructure Services transform customers’ businesses with our analytics-led automation framework by providing greater transparency, flexibility and service excellence. Our transformation capabilities and unique value proposition continue to deliver improved service levels across our customers’ value chain.”

TCS provides a complete spectrum of IT Infrastructure Services to help customers build and manage a highly available, reliable IT infrastructure and adapt to new technologies. TCS’ infrastructure offerings include IT Service Desk, Data Center Management Services, End User Computing Services, Application Management Services, Converged Network Services, Managed Security Services, Enterprise System Management and IT Service Management.

About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM™), recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 198,500 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $8.2 billion for year ended March 31, 2011 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

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TATA CONSULTANCY SERVICES LIMITED (TCS)is the world-leading Information Technology Consulting, Services & Business process outsourcingorganization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. Now, with a presence in 34 Countries Across 6 Continents & a comprehensive range of services across diverse industries, TCS is one of the world's leadingInformation Technology companies.

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